FAQs
How long will my order take?
Most candle & home fragrance orders are processed within 2 - 5 business days.
Custom orders take longer depending on the quantity & design. Timeframe to be discussed at time of order.
Do you offer candle & diffuser refills?
Yes, we offer refills. Contact us to organise this.
Do you offer custom candles?
Yes, we can create custom candles for weddings, birthdays, baptisms, baby showers, corporate gifts and other special occasions. Contact us to discuss your idea.
Event Equipment Hire
How do I get a quote? - Contact us with your event date & items you are interested in . A no obligation quote will then be provided.
When should I book? - We recommend you book as early as possible to avoid disappointment.
How do I make and secure a booking? - Complete our enquiry form or contact us via email and we will contact you to finalise your booking. A 25% non-refundable deposit is required to confirm your booking. Deposits are the be paid within 7 days of invoice. The remaining balance to be paid 2 weeks before your event.
Do you offer delivery & collection? - Yes, we offer deliver, setup & collection within the Adelaide Metro area.
What happens if an item is damaged or lost? The hirer is responsible for any loss or damage of any hired items. Repair or replacement costs may apply depending on the extent of damage.
Can I cancel my booking? - Yes, but deposits are non-refundable and can be transferred to an alternate booking if made. Please contact us as soon as possible if your plans change.
Do you style events as well as hire equipment? - Yes, we can provide event styling & setup in addition to our hire services.
We understand that plans can change. Our cancellation policy is designed to be fair to both our clients and our business.
- Less than 7 days before the event: No refunds will be provided.
We recommend that clients ensure all event details are confirmed before booking. By paying the booking deposit, you acknowledge and agree to our cancellation policy.